You are on this page because you have received a duty call. Clarification of such issues is very important to us. We have sent you a package containing all taxes.

1. Shipping to the UK includes customs duties.

2. We follow Incoterms DDP, so there is no need for additional payment for customs clearance.

3. If you receive a customs duty payment notification, please find a copy of the invoice that has been forwarded to customs and the Fedex shipping company. You can find it as an attachement to order confirmation.

4. Please make a complaint as a recipient and add us to CC. Sample email content to Fedex below.

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COMPLAINT SAMPLE

Subject: Incorrect Tax Coverage for Package Delivery (Tracking Number: XXXXXXXX)

Dear FedEx Customer Support,

I hope this email finds you well. I am writing to bring to your attention a significant discrepancy regarding the tax coverage for a package that was recently delivered to me. The tracking number for the shipment in question is XXXXXXXX.

As a sender, we diligently ensured that all necessary taxes and duties were covered for the package delivery. The invoice clearly indicates that the delivery terms were set as DDP (Delivered Duty Paid), signifying our commitment to bearing the responsibility for any taxes incurred during the shipment process. We assumed that FedEx would honor this agreement and handle the tax payments accordingly.

However, upon receipt of the package, I discovered that additional taxes were levied. Enclosed with this email, please find a copy of the invoice that was forwarded to both customs and FedEx, which explicitly states the DDP terms and confirms that the taxes were to be covered by the sender.

I kindly request that you investigate this matter thoroughly and rectify the situation accordingly. It is essential that FedEx upholds its commitment to the agreed delivery terms and ensures that customers are not subjected to unexpected expenses. I trust that you will address this issue promptly and take the necessary steps to prevent similar occurrences in the future.

For your reference, I have included DEEMEED company in the CC of this email to remain updated on the progress of the complaint and any actions taken to resolve the matter. Please provide me with a timely response, preferably within 3 days.

Thank you for your attention to this matter. I value the services FedEx provides and hope that this incident will be resolved swiftly and satisfactorily.

Yours sincerely,

[Your Name]
[Your Address]
[Your Contact Information]